Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
Yes, although additional fees may apply for areas outside of our area or certain locations that require more extensive setups.
Q.Do you deliver to other cities?
A.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor, that travel fees can add up. When you input your zip code, our website automatically identifies the travel fee. If you are outside our delivery area, you will be unable to complete the rental. Please call our office to find out if we can accomodate your reservation.
Q.What does "all day rental" mean?
A.
Most companies rent for only 4 hours, but our price includes all day rentals from 11am to 5pm. We typically begin dropping off at 7am to make sure we have time to have all rentals set up by 11. We begin picking up at 5pm to ensure that we can pick up all bounce houses by dark. If your party is scheduled outside of that time, we do offer overnight rental for an additional $75.
Q.When do you set up?
A.
That depends on how many rentals we have that day. Generally we arrive between 7am and 10am. We work diligently to get everyone's rentals to them earlier than the time they have chosen.
Q.Do we have to keep the blower plugged in the entire time?
A.
Yes. We show you how to turn on-and-off the blower while going over safety instructions, but please leave the bounce house inflated until we arrive to pick up the rental. Once unplugged the blower stops and deflates which can make the inflatable difficult to roll and/or inspect for socks, toys, and other items sometimes left behind, also if the inflatable has standing water on it and is deflated, then the water seeps through the seems and becomes trapped inside the bottom of the inflatable and it takes a great deal of time and energy to remove and you could receive an additional charge, particularly with waterslides. The only time we ask you turn the blower off is when the wind exceeds 15 mph, or thunder or lightning is within 5 miles of your event-then, once the thunderstorm or wind passes, we ask that you reinflate the inflatable.
Q.What about parks? Do parks have electricity?
A.
We love setting up at parks, but not all parks have electricity available, or allow you to connect to it. If you want to set up at a park, please contact the city parks department for their requirements and fees. You may be required rent a whisper generator. Some parks require a permit or deposit, so please call your local Parks and Recreation Department to ask them for the guidelines for setting up an inflatable bounce house on public park property. Please note, we do not assume responsibility for electricity and cannot offer a refund if we arrive and there is no electricity.
Q.What payments do you take?
A.
Cash, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We do not accept checks.
Q.What if we need to cancel?
A.
We understand plans change! If you do need to cancel, just contact us via phone no less than 2 days before your scheduled party to receive a raincheck for a future date. Cancellations less than 48 hours beore your event due to bad weather will also receive a raincheck, good for up to one year, that can be used toward your next rental.
Q.How big are the inflatables?
A.
Please note the space required for each inflatable (listed near the large picture) as some are VERY large and require extra space. When in doubt, measure your space to make sure the rented unit will fit. The bounce houses need room to be staked, they need room for the blower, they swing back and forth as jumpers are inside jumping, and they can get badly damaged if they rub against walls, fences, or trees. The sizes listed with each inflatable include the clear space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q.What about the big inflatables? Are there any special requirements?
A.
Check the requirements listed with each bounce house. Also, make certain that you have at least a 48" wide access to the area where the bounce house will be set up. Some units are very tall (20' plus), so you'll want to look for low branches, power lines, etc. The inflatables can also weigh up to 700 pounds, so we need a 5 foot wide clear path with ample room for our trailer and hand carts (the GIANT units may require additional space for our electric hand cart, or to back a trailer to the drop area). Please call for more information.
Q.What surfaces do you set up on?
A.
We normally set up on the Grass (our favorite and best for the kids) and there is no additional fee for this. We can also set up inside a gymnasium, pole barn or garage with a wooden, carpeted, or clean concrete floor and high ceilings for an additional charge. Sorry, we will not set up on any type of dirt, asphalt, concrete, rocks or gravel as it is unsafe for securing the inflatable, and the constant rubbing will damage the tarps and/or inflatable.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.
We do offer a waiver to cover accidental damage. It does NOT cover vandalism or damage that occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using SILLY STRING in or around the inflatable, gum, food, drinks, or candy in the unit, not providing clear space, etc). You will be responsible for all damages up to and including replacement of the jump and/or blower, etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial each of our safety rules so that you become the trained operator.
Still have a question? Please call 208-262-8086 or email us at info@jumpn2fun.com